Booking and Reservation Policy
1. Booking Process
Bookings can be made online or by contacting our customer service team. To secure your reservation, a deposit or full payment may be required, which can vary depending on the type of service and booking duration.
2. Cancellation and Refund
We understand that plans can change. Please review our cancellation and refund policy in the FAQs bellow, which outlines the terms and conditions for canceling or modifying your reservation.
3. Vehicle Selection
While we make every effort to provide the requested vehicle, we reserve the right to substitute it with a similar or higher-grade vehicle due to unforeseen circumstances. We will always strive to meet your expectations.
Terms and Conditions
1. Driver Conduct
Our professional chauffeurs are expected to provide a high level of service and adhere to the rules of the road. If you have any concerns about driver conduct, please let us know.
2. Vehicle Condition
We maintain our vehicles to the highest standards of cleanliness and safety. Please report any issues you encounter during your rental.
3. Customer Conduct
We expect all customers to treat our vehicles and chauffeurs with respect and courtesy. Any damages to the vehicle due to customer negligence will be the responsibility of the customer.
Payment and Pricing
1. Payment Methods
We accept a variety of payment methods for your convenience. Please review our accepted payment methods on the payment page during the booking process.
2. Pricing Transparency
Our pricing is competitive and transparent. The rate you are quoted is the rate you will pay, with no hidden fees. For additional services not included in the original agreement, additional charges may apply.
3. Gratuity
Gratuities are at the discretion of the customer. If you are satisfied with the service provided by our chauffeurs, it is customary to offer a gratuity as a token of appreciation.
These policies are essential to provide clarity and build trust with your customers. Ensure that your policies are readily accessible on your website, and customers can easily find and review them when needed. It’s also a good practice to include contact information for customer inquiries and clarifications related to these policies.
FAQ
We have two types of Mercedes sprinter buses.
- Executive seating arrangement bus.
- Limousine seating arrangement bus.
The Minimum duration for renting our sprinter buses is 6 Hours.
The buses are chauffeur driven and comes with a full tank of Gas.
Rentals are calculated in Cycles, a cycle is 12 Hours. And the prices per cycle can change based on availability and fluctuations in the prices of Fuel.
We adhere by a strict “No Refund Policy” always ensure to confirm everything including your availability to use the service before making payments.
Our sprinter buses comfortably sits 8 people.
Travelling out of State requires an armed Mopol that will be factored Into the Total invoice at NGN35,000.
In the unlikely event that the bus breaks down during the duration of your booking, it will be replaced immediately as soon as possible.
If anything in the bus is damaged by a client, the client is liable for fixing or replacing the damaged item.
An inspection for the sprinter buses can be scheduled, this inspection comes at a cost of N35,000.